Return and Exchange Policy
Thank you for shopping at SHOPPING ROULETTE.
If, for any reason, You are not completely satisfied with a purchase We invite You to
review our policy on return and exchange.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the
The following definitions shall have the same meaning regardless of whether they appear
in singular or in plural.
For the purposes of this Return and Exchange Policy:
• You means the individual accessing or using the Service, or the company, or other
legal entity on behalf of which such individual is accessing or using the Service, as
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to SHOPPING ROULETTE LTD, 4 Mandeville Place,
Marylebone, London – W1U 2BG.
• Service refers to the Website.
• Website refers to SHOPPING ROULETTE, accessible from
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
Product Return and Exchange Policy
Shopping Roulette does not offer any refunds.
The User can request an exchange within 10 days of receiving the order for the following
reasons: if he/she dislikes the product; if the product is too big/small, damaged, or does
not correspond to the product ordered.
The User can exchange a product for another product of the same value, or of a higher
value by paying the difference.
The User must follow these instructions to start the return and exchange request:
• Access the “Profile” followed by the “Purchases” section
• Select the order to be returned
• Click on “Return this item” for the product that the Customer wants to return.
• An e-mail enclosed with the return instructions will arrive within 24 hours (please
check the Spam or Promotions boxes)
• Return the product within 7 days of receiving the e-mail
The Company reserves the right to not exchange in the following cases:
• The product is damaged or the original packaging (shoe box, sunglasses case,
dust-proof bag) is missing or damaged.
• Return code and/or order number are missing
• Unauthorized or after return deadline
The shipping, return costs and customs duties are to be paid by the You unless otherwise
instructed. The Goods should be sent at the following address:
Shopping Roulette Ltd.
4 Mandeville Place, Marylebone
London – W1U 2BG United Kingdom
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore,
We recommend an insured and trackable mail service. We are unable to issue a refund
without actual receipt of the Goods or proof of received return delivery.
Also, in the case of flawed or non-compliant products, a return and exchange request must
be made as indicated above. The damage must be described in detail and photos must be
attached demonstrating its extent within and no later than 10 days from receipt of the
order. Please send all details to the following email: firstname.lastname@example.org
If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: email@example.com